FAQ

Who is Mototakaful.com?

We provide a fast and accurate platform for comparing motor insurance prices.

Who are Mototakaful.com’s customers?

Anyone who owns a privately registered vehicle and commercial vehicle with JPJ-Malaysia.

How do I renew my insurance through Mototakaful.com?

With just a few simple steps:

  1. Provide your information such as: Vehicle details, IC number, postcode, and policyholder’s name.
  2. We will provide quotations to you
  3. Confirm and make payment.
  4. The cover note/policy will be sent to your email.

Can I also renew my road tax through Mototakaful.com?

Yes! We will courier the road tax to you within 3 to 5 working days.

What is the procedure to cancel my policy?

You can cancel your coverage at any time by notifying us in writing. Within 7 days, you must return the insurance certificate or provide a statutory declaration.
We may also cancel your coverage by giving 14 days’ notice via registered mail to your last known address.

Will I get a refund?

Yes. Refunds are subject to the terms and conditions of Takaful Malaysia

What payment methods are available?

  • Debit/Credit Card
  • Maybank2u
  • E-Wallet (TnG, Boost, GrabPay, ShopeePay)
  • Online transfer via FPX

What’s the claims process?

  1. File a police report
  2. Send your vehicle to the insurer’s panel workshop
  3. HIMMAH will follow up on the claim and inform you of the status

Reminder!

Don’t panic if an accident happens! Contact us or send a message via WhatsApp @ 0133500334
Our customer service will guide and assist you.